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Quality Management

The objective of CF&S Estonia AS is to provide high-quality and professional services. We aim to understand the requests and needs of our customers and offer them our uniquely flexible, efficient, and competitive services. CF&S Estonia considers it a priority that occupational, as well as environmental safety, is ensured in everything we do. Ensuring the satisfaction of our clients is the most important quality criterion in the quality evaluation of the services rendered by us.

"The objective of CF&S Estonia AS is to provide high-quality and professional services"

CFS quality management system is approved by DNV (Det Norske Veritas) and it conforms to ISO 9001:2015 standard requirements within the entire organization. We have implemented an environmental management system in our warehouse, which is approved by the certification body (DNV) and conforms to ISO 14001:2015 standard requirements.

To us, quality means

Flexibility
Our employees are available and respond to client requests at the first opportunity.
Personal approach
Our client managers overseeing client requests and proposals have been appointed to the organization.
Professionalism
We develop our staff in compliance with market trends and service development, we advise our clients with the aim to better achieve their objectives, we ensure a response to client inquiries and feedback within twenty-four hours, we are well aware of the legislation in our field of activity, we work with cooperation partners with a reliable background, we monitor client satisfaction and apply adjusting measures in case non-conformities occur.
Efficiency
We offer the provision of quality services with a competitive price to our clients; we monitor our client base and market share.
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